Shipping & Returns

SHIPPING POLICY

Orders are sent via NZ Post 

Please expect delivery delays due to COVID-19

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All orders are processed within 1-5 working days and dispatched on TUESDAY & THURSDAY

Postage days updated 25/04/2019

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Postage within New Zealand

Courier – NZD $6.50 (Next working day )

Rural Courier – NZD $10.50 (1-2 working days)

A confirmation email and tracking number will be sent when KENTO has shipped your order.

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Australia (NZ Post International Air)

Standard Postage - NZD $12.00

AUS orders should arrive within 3-10 business days.

Unfortunately Australian orders are untracked at this time.

RETURN & EXCHANGE POLICY

If a product is faulty please contact KENTO within 7 days of delivery.

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If your order has not arrived please contact KENTO as soon as possible so that New Zealand Post can be provided with the package details.

Refunds will not be given for change-of-mind purchases.

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Due to the variation of KENTO products, they cannot be exchanged.

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KENTO will process refund requests as soon as possible and we appreciate your patience.

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Shipping and handling charges are not refunded unless the initial purchase was faulty or did not arrive.